Support centre
Clear answers for every step.
Opening an account, topping up your wallet, delivery and refunds, and connecting your own shop — explained plainly. Still unsure? Our team is one message away at @sajidofficial_chatbot.
- Delivery
- Within secondsfor most orders, in the chat or the API response
- Failed orders
- Refundedto your wallet, automatically
- Top-ups
- CryptoUSDT · BEP20 only · credited on confirmation
- API
- 60 / minrequests per key · v1.0.0
01 How to start
From first message to first order
Everything happens inside Telegram — and when you are ready to automate, the same account works with the API.
Press Start in the bot
Open @TheNexaToolsBot in Telegram and press Start. Your reseller account is created instantly.
Top up your wallet
Tap Top up, choose an amount and pay at the checkout page. The balance is credited automatically once the payment confirms.
Order in the chat — or by API
Open Products, pick a service and buy. Selling from your own shop or bot? Tap API key → Generate.
Receive your delivery
Codes and links arrive in the chat, most within seconds. Past orders are listed under My orders.
Main menu
- Balance
- Products
- My orders
- API key
- Top up
- API docs
02 Payments & top-ups
Top up in crypto, credited automatically
Your wallet is kept in US dollars, the same currency as every price. Pay with USDT · BEP20 — send only that asset on that network; anything else cannot be credited. No ticket, no waiting for someone to confirm it.
Choose an amount
In the bot, tap Top up and pick an amount — the minimum and maximum set by the shop are shown there.
Pay at the checkout page
Every top-up opens its own checkout with a one-time address. Send the exact amount shown there.
Credited on confirmation
The balance is credited automatically, minus the gateway fee, as soon as the payment confirms.
Check any payment
Tap Check payment or open My payments in the bot. Over the API,
GET /api/v1/topup/{id}re-checks one payment andGET /api/v1/topupslists the last 25.
03 Delivery & refunds
Every order ends one of three ways
Each order is paid from your wallet in one atomic step — you are never charged without an order. What happens next depends only on stock.
- Delivered
In seconds, most of the time
Codes and links are assigned the moment you order and arrive in the chat or in the API response.
Webhook
order.delivered - Queued
Charged, waiting for stock
If stock is short, the order waits in line and is fulfilled automatically — first in, first out — as soon as stock arrives.
Webhook
order.queued - Refunded
Cancelled, money back
An order that cannot be fulfilled is cancelled and the full amount returns to your wallet automatically — no ticket required.
Webhook
order.failed
Many services are available from more than one source. The cheapest available source is shown first, and you can pick another one if you prefer.
04 API help
Connecting your own shop
A plain REST API with one header for authentication. The full reference, a price simulator and an interactive console live on the developers page.
- Base URL
sajidofficial.com - Authentication
X-API-Keyheader - Rate limit60 requests / min per key
- Versionv1.0.0
Getting a key
In the bot, tap API key → Generate. It is shown exactly once and stored hashed on our side.
AuthenticationLost or leaked key
Key rotationPOST /api/v1/keys/rotaterevokes the old key instantly and issues a new one — or regenerate it in the bot.Retrying safely
Send your own
Placing ordersexternal_order_idwith each order. A retry returns the original order instead of charging twice.Testing for free
The console issues a free
Try the consolesk_test_sandbox key. Sandbox orders deliver test codes and never touch live stock.
05 Questions & answers
Plain answers, no small print
Short, plain answers to common questions about accounts, payments, delivery and the API.
How do I start?
Open our Telegram bot @TheNexaToolsBot and press Start — your reseller account is created instantly. Top up your wallet, then buy right in the chat or generate an API key for your own shop.
How fast is delivery?
Most items arrive within seconds — in the bot chat or directly in the API response. If in-house stock runs short, the order is charged, queued and delivered first in, first out on restock. If a supplier service is out, the order is refused and nothing is charged; if a supplier fails after purchase, you are refunded automatically. Social media boosts (followers, likes, views) are different: delivery starts at the panel within minutes and completes over hours, and anything not delivered is refunded.
How do I pay?
Top up your wallet with USDT on the BEP20 network. Each top-up opens its own checkout — send only that asset on that network, anything else cannot be credited. The balance is credited automatically, minus the gateway fee, as soon as the payment confirms.
Can I connect my own shop or bot?
Yes. Every reseller can issue an API key: live catalogue and stock, exact quotes, idempotent orders and signed webhooks. Everything is described in the API documentation.
What does “multiple sources” mean?
Many services are available from more than one source. The cheapest in-stock source is listed first and you can pick another one if you prefer.
What if an order fails?
Orders that cannot be fulfilled are refunded to your wallet automatically. If only part of an order can be fulfilled, you receive what was delivered and the rest is refunded. Our support is available at @sajidofficial_chatbot.
06 Contact
Still have a question?
Message our support team at @sajidofficial_chatbot — questions about top-ups, orders or the API are all welcome.
- Support team@sajidofficial_chatbotTop-ups, orders and account help
- WhatsApp+18255720199Chat with our team
- Phone+18255720199Call or WhatsApp
- Telegram bot@TheNexaToolsBotBalance, orders, top-ups and API key
- DevelopersAPI documentationEndpoints, console and webhooks
Helpful to include
Your Reseller IDThe order IDThe service name
Keep your API key private — it is shown only once. If it is ever exposed, rotate it straight away in the bot or with POST /api/v1/keys/rotate.